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Shipping & delivery

Corona Update

Due to the impact of the Coronavirus (COVID-19), your delivery may be delayed. We therefore recommend that you follow your order using the tracking code for the latest updates. Please note that shipping and delivery dates are indications and cannot be guaranteed.

The measures against the Corona virus have an impact on public life. But we still try to process all orders as quickly as possible and all deliveries continue as normal. We are working on it with all our might.

Any question about an update about the delivery is at the expense of the packing time. We therefore ask for your patience and understanding in this exceptional time. Thanks!  

The delivery time of your order depends on the items ordered. Our goal is delivery within 1 to 3 business days. If an item is not in stock, it will take longer. Some items are delivered directly by our partners.

PICK UP

Besides the delivery of your purchase, you can also choose to pick up the products from us. When completing your order in the webshop you can indicate that you will pick it up, we will contact you if necessary. To pick up products, without ordering them in advance in our webshop, we advise you to make an appointment by phone or e-mail, just to be on the safe side. Our pick-up address is: Plattenburgerweg 91-1, 6824 ET Arnhem, The Netherlands.

THE BENEFITS OF OUR SHIPPING:

  • FAST SUPPLY
  • CAREFULLY PACKAGED
  • NO DELIVERY AT THE NEIGHBORS POSSIBLE THROUGH DPD PREDICT
  • TRACK & TRACE
  • FREE DELIVERY WITHIN THE BENELUX AND GERMANY FROM € 119,= *
  • USE OF 46.000 EUROPEAN DPD PICKUP PARCELSHOPS 

CAREFULLY PACKAGED

All orders are packed with great care. You will always receive a Track & Trace code by e-mail so you can follow the delivery of your order. If you have created an account with us, you can log in to view the current status of your order. 

FREE SHIPPING

If you order for 119 euros or more, the delivery is free of charge. * This only applies to the Benelux and Germany and with a maximum of 30 kg. A shipping surcharge applies for goods and products that have fallen longer than 115 cm. 

 94/5000 Up to a maximum of 30 kg shipped free in the Benelux from 119 euros.

RECEIVE YOUR PARCEL VIA A COLLECTION POINT

Would you like to order something, but are you unable to receive your parcel at home or at work?  

Then you can easily adjust the time or place of delivery online. You can also choose to have your package delivered to a parcel shop. Pay attention; in case of the limited space in the parcel shops, this is only possible with smaller packages up to a maximum of 20 kg. DPD cannot therefore always offer you this option. 

Waiting for your package is a thing of the past - thanks to DPD Predict!

With Predict and live tracking, you never have to wait for a package again. On the day of delivery, we will let you know on the hour when you can expect your package. And with Live tracking, you can see how many stops the driver has to make before he gets to you.

What makes Predict so special? You will receive a message from DPD on the day of delivery. It contains a period of one hour within which your package is delivered.

On the delivery day you can track your package online thanks to live tracking. On the map you can even see how many stops the driver still has to make.

PICK UP

Besides the delivery of your purchase, you can also choose to pick up the products from us. When completing your order in the webshop you can indicate that you will pick it up, we will contact you if necessary. To pick up products, without ordering them in advance in our webshop, we advise you to make an appointment by phone or e-mail, just to be on the safe side. Our pick-up address is: Plattenburgerweg 91-1, 6824 ET Arnhem, The Netherlands.

DELIVERY

We always strive to have your order delivered to you within 2 working days after receipt of payment, within the Netherlands. This is on condition that the product is available from the supplier and the order is to be delivered to the mainland of the Netherlands. Note: For deliveries, we are also dependent on our shipping partner. We cannot be held responsible for any errors, damage or delays caused by the shipping partner. What we can do is find out what the hand is. You create a ticket for this.

MULTIPLE PACKAGES

In order to deliver your order to you as soon as possible, it may happen that you receive multiple packages. It is also possible that not all packages are offered to you on the same day. Of course you will receive a Track & Trace e-mail per package. We are doing everything we can to keep this to a minimum. Thank you for your understanding.

OUR SHIPPING COSTS 

WEIGHT (kg) 0-5 5-20 20-30 30-50 50-150 150-800
BE/NL/LU/DE  € 5,95 € 7,50 € 8,95 € 19,95 € 49 € 89
UK/AT/FR/DK  € 9,95 € 12,95 € 15,95 € 29,95 € 129 € 149
IE/ES/IT/SE/FI/NO  € 19,95 € 19,95 € 21,95 € 49,95 € 149 € 199
CZ/HU/PL/PT/CH  € 29,95 € 29,95 € 31,95 € 59,95 € 199 € 299

PACKAGES FROM 50 KG

Packages from 50 kg onwards are always sent by (half) a pallet, due to health and safety legislation. In that case you will be contacted to discuss the delivery.

PALLET SHIPPING

If you have a large order and it is delivered on a pallet, we will coordinate the delivery date with you in advance. If you refuse the pallet, the address given by you is incorrect or you are not at home on the agreed delivery date, the shipping costs will be charged to you a second time for the second attempt. Please contact us for more information.

DAMAGED PACKAGE TO THE DOOR

If the delivered packaging is damaged when you receive it, we ask you to report this immediately when signing off for delivery.

We also recommend that you include the word 'DAMAGED' next to your signature when you receive the product. 

We also ask you to immediately make five good quality photos. In order to be able to handle a claim, we need at least the following photos:

  • The outer packaging including the shipping label
  • The damaged product
  • The damage
  • The inner packaging, taken from above
  • The filling material used

Note: If you do not do this, we will not be able to take back the goods if we find that the goods are damaged after delivery. Please contact us as soon as possible.

DAMAGED PRODUCT IN THE PACKAGE

If the product you ordered is damaged or the packaging has been opened and a part of your order is missing, please follow the above procedure. It is very important that the packaging materials and the packaging method are photographed in the best possible way.

Please note: if you do not do this, we will not be able to take back the goods if we find that the goods have been damaged after delivery. Please contact us as soon as possible.

RETURN COSTS

If your parcel cannot be delivered due to the incorrect specification of your own name and address details and the parcel is returned, we will charge you for the return shipment, the second shipment and possible additional handling costs.

OUR SHIPPING PARTNERS

         

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