Shipping & delivery
SHIPPING & DELIVERY
In addition to the delivery of your purchase, you can also choose to pick up the products in our real store. Unlike many webshops, we just have a physical store in Arnhem which is open from Monday to Saturday. When completing your order in the webshop you can indicate that you will pick it up, we will contact you if necessary. To pick up products, without ordering them in advance in our webshop, we advise you to make an appointment by phone or e-mail, just to be on the safe side. Our store is located at; Plattenburgerweg 91-1, 6824 ET Arnhem.
THE BENEFITS OF OUR SHIPPING:
- FAST SUPPLY
- CAREFULLY PACKAGED
- TRACK & TRACE
- FREE DELIVERY WITHIN THE BENELUX FROM € 100,= *
- USE OF 2800 BENELUX DHL SERVICE POINTS
All orders are packed with great care. You will always receive a Track & Trace code by e-mail so you can follow the delivery of your order. If you have created an account with us, you can log in to view the current status of your order.
If you order for 100 euros or more, the delivery is free of charge. * This only applies to the Benelux and with a maximum of 30 kg. A shipping surcharge applies for goods and products that have fallen longer than 115 cm.
RECEIVE YOUR PARCEL VIA A COLLECTION POINT
Would you like to order something, but are you unable to receive your parcel at home or at work?
You can also pick up your parcel at one of the more than 2800 DHL Benelux Service Points. Some of these locations are also open in the evening, on weekends or 24/7 and there is a good chance that you will find one or more pickup points within a few kilometres of your home. Your parcel will be delivered at a pick-up point nearby.
The maximum dimensions for shipment via a DHL ServicePoint are 80x50x35 cm (l-b-h). The maximum weight is 20 kg.
1) During the ordering process, select the shipping option; Delivery via DHL SERVICEPOINT.
2) If you have a pickup point in mind, you can clearly indicate it in the NOTE field during the ordering process.
3) Otherwise, we will select a pickup point near you ourselves.
Below you will find a link to the list of DHL Service Points:
- Click here for an overview of the Belgian DHL Service Points
- Click here for an overview of the Dutch DHL Service Points
Besides the delivery of your purchase, you can also choose to pick up the products from us. When completing your order in the webshop you can indicate that you will pick it up, we will contact you if necessary. To pick up products, without ordering them in advance in our webshop, we advise you to make an appointment by phone or e-mail, just to be on the safe side. Our pick-up address is: Plattenburgerweg 91-1, 6824 ET Arnhem.
We always strive to have your order delivered to you within 2 working days after receipt of payment, within the Netherlands. This is on condition that the product is available from the supplier and the order is to be delivered to the mainland of the Netherlands. Note: For deliveries, we are also dependent on our shipping partner. We cannot be held responsible for any errors, damage or delays caused by the shipping partner. What we can do is find out what the hand is. You create a ticket for this.
In order to deliver your order to you as soon as possible, it may happen that you receive multiple packages. It is also possible that not all packages are offered to you on the same day. Of course you will receive a Track & Trace e-mail per package. We are doing everything we can to keep this to a minimum. Thank you for your understanding.
OUR SHIPPING COSTS
If your parcel cannot be delivered due to the incorrect specification of your own name and address details and the parcel is returned, we will charge you for the return shipment, the second shipment and possible additional handling costs.
PACKAGES FROM 60 KG
Packages from 60 kg onwards are always sent by (half) a pallet, due to health and safety legislation. In that case you will be contacted to discuss the delivery.
If you have a large order and it is delivered on a pallet, we will coordinate the delivery date with you in advance. If you refuse the pallet, the address given by you is incorrect or you are not at home on the agreed delivery date, the shipping costs will be charged to you a second time for the second attempt. Please contact us for more information.
DAMAGED PACKAGE TO THE DOOR
If the delivered packaging is damaged when you receive it, we ask you to report this immediately when signing off for delivery.
We also recommend that you include the word 'SCHADE' next to your signature when you receive the product.
We also ask you to immediately make five good quality photos. In order to be able to handle a claim, we need at least the following photos:
- The outer packaging including the shipping label
- The damaged product
- The damage
- The inner packaging, taken from above
- The filling material used
Note: If you do not do this, we will not be able to take back the goods if we find that the goods are damaged after delivery. Please contact us as soon as possible.
DAMAGED PRODUCT IN THE PACKAGE
If the product you ordered is damaged or the packaging has been opened and a part of your order is missing, please follow the above procedure. It is very important that the packaging materials and the packaging method are photographed in the best possible way.
Please note: if you do not do this, we will not be able to take back the goods if we find that the goods have been damaged after delivery. Please contact us as soon as possible.
We deliver to the Wadden Islands and centres that require a permit, such as Amsterdam, Utrecht or Leiden, by means of a surcharge to be determined in more detail.
OUR SHIPPING PARTNER