Privacy Policy

Raja Trading | The Urban Garten Store

About our Privacy Policy
About our data processing
Purpose of our data processing
Your rights
Cookies
Changes in the Privacy Policy
Contact details

About our Privacy Policy

Raja Trading | The Urban Garten Store cares deeply about your privacy. We therefore only process data that we need for (the improvement of) our services and we are careful with the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and services of Raja Trading | The Urban Garten Store. The effective date for the validity of these conditions is 27/01/2022, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, where this information is used, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have with regard to the personal data you have provided us with.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy.

About our data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and to whom the data is accessible.

Webshop software

Lightspeed

Our webshop is developed with Lightspeed software. Personal data that you provide to us for our services are shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for another purpose. Lightspeed is required by the agreement we have with them to take appropriate security measures. These security measures consist of the use of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information related to your use of the software; no personal data are collected and/or stored. Lightspeed reserves the right to share collected data within its own group in order to further improve its services.

E-mail and mailing lists

Lightspeed

We send our newsletters and transactional e-mails using our webshop software 'Lightspeed'. All confirmation e-mails you receive from our website and web forms are sent via Lightspeed's servers. Lightspeed will never use your name and e-mail address for its own purposes. At the bottom of each email sent automatically via our website, you will see the 'unsubscribe' link. If you click this link, you will no longer receive e-mails from our website. This can seriously reduce the functionality of our website! Your personal data are securely sent, stored, and retrieved by Lightspeed. Lightspeed uses cookies and other Internet technologies that provide insight into whether e-mails are opened and read. Lightspeed also processes information about you as a recipient and the subject line of e-mails to improve the quality of the service; this data is stored for 30 days. Lightspeed reserves the right to use your data to further improve its services and, as part of this, to share information with third parties.

Lightspeed

For our regular business e-mail traffic, we use the services of Lightspeed. Lightspeed has taken appropriate technical and organizational measures to prevent abuse, loss, and corruption of your and our data. Lightspeed has no access to our mailbox and we treat all our email traffic as confidential.

Payment processors

Mollie

For handling (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details, and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted.

Klarna

For handling (part of) the payments in our webshop, we use the platform Klarna. Klarna processes your name, address and residence details, and your payment information, such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of Klarna's services for which it engages third parties. Klarna will not retain your data any longer than is legally permitted.

Afterpay

For handling (part of) the payments in our webshop, we use the platform Afterpay. Afterpay processes your name, address and residence details, and your payment information, such as your bank account or credit card number. Afterpay has taken appropriate technical and organizational measures to protect your personal data. Afterpay reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of Afterpay's services for which it engages third parties. Afterpay will not retain your data any longer than is legally permitted.

PayPal

For handling (part of) the payments in our webshop, we use the platform PayPal. PayPal processes your name, address and residence details, and your payment information, such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of PayPal's services for which it engages third parties. PayPal will not retain your data any longer than is legally permitted.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties.

Feedback Company

We collect reviews through the platform of Feedback Company. If you leave a review through Feedback Company, you are required to provide a name and email address. Feedback Company shares this information with us, so we can link the review to your order. Feedback Company also publishes your name on their own website. In some cases, Feedback Company may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with Feedback Company. They use this information only to invite you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal information. Feedback Company reserves the right to use third parties for the provision of services, for this we have given permission to Feedback Company. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the service for which Feedback Company uses third parties.

Shipping and Logistics

DPD

When you place an order with us, it is our job to deliver your package to you. We use the services of DPD to execute the deliveries. Therefore it is necessary that we share your name, address, and residence data with DPD. DPD will only use these data for the execution of the agreement. In case DPD calls in subcontractors, DPD will also make your data available to these parties.

Keuhne + Nagel

When you place an order with us, it is our job to deliver your package to you. We use the services of Keuhne + Nagel to execute the deliveries. Therefore it is necessary that we share your name, address and residence data with Keuhne + Nagel. Keuhne + Nagel will only use these data for the execution of the agreement. In case Keuhne + Nagel calls in subcontractors, Keuhne + Nagel will also make your data available to these parties.

Keen Delivery

When you place an order with us, it is our job to deliver your package to you. We use the services of Keen Delivery to execute the deliveries. Therefore it is necessary that we share your name, address, and residence data with Keen Delivery. Keen Delivery will only use these data for the execution of the agreement. In case Keen Delivery calls in subcontractors, Keen Delivery will also make your data available to these parties.

PostNL

When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL to execute the deliveries. Therefore it is necessary that we share your name, address, and residence data with PostNL. PostNL will only use these data for the execution of the agreement. In case PostNL calls in subcontractors, PostNL will also make your data available to these parties.

GLS

When you place an order with us, it is our job to deliver your package to you. We use the services of GLS to execute the deliveries. Therefore it is necessary that we share your name, address, and residence data with GLS. GLS will only use these data for the execution of the agreement. In case GLS calls in subcontractors, GLS will also make your data available to these parties.

External sales channels

bol.com

We sell (some of) our products via the bol.com platform. If you place an order via this platform, bol.com will share your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

amazon.nl

We sell (some of) our products via the amazon.nl platform. If you place an order via this platform, amazon.nl will share your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

facebook.com

We sell (some of) our items via the facebook.com platform. If you ask us a question via this platform, facebook.com will share your personal details with us. We will use this information to deal with your question. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

marktplaats.nl

We sell (some of) our items via the marktplaats.nl platform. If you ask us a question via this platform, marktplaats.nl will share your personal details with us. We will use this information to deal with your question. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

2dehands.be

We sell (some of) our items via the 2dehands.be platform. If you ask us a question via this platform, 2dehands.be will share your personal details with us. We will use this information to deal with your question. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of our data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser, and operating system) are not personal data.

Cooperation with fiscal and criminal investigations

As the occasion arises, Raja Trading | The Urban Garten Store may be required by law to share your details in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will do so within the possibilities of the law.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable German and European legislation, you as the data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification

You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right of objection and other rights

When the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Raja Trading | The Urban Garten Store. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently cease processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not authorized Google to use the analytics information obtained for other Google services.

Cookies from third parties

In the event that third-party software solutions use cookies, this is indicated in this privacy statement.

Shappz (Lightspeed Netherlands BV)

Through our website cookies are placed by the Dutch company Shappz, as part of the "Marketing" service. We use this service to track and get reports on how visitors use the shopping cart on the website. When a registered customer logs in to the online shop, the app will notify that customer if he leaves something in his shopping cart without completing the process of placing an order.

Changes in the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will notify you by email.

Contact details