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Warranty & complaints

Guarantee

We logically do our best to deliver all items to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty.

From a legal point of view, you are obliged to report this to us within two months after the discovery of the defect. If the defect falls within the warranty, we will arrange a replacement free of charge.

Where can I go with a complaint?

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

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